Robotic Process Automation (RPA)

Empowering Revenue Cycle Health, Limiting Operational Fallout

Hospitals and health systems are scrambling to overcome unprecedented clinical and revenue cycle disruptions. According to an April 14th study by the MGMA, 97% of medical provider organizations have experienced a negative financial impact related to the COVID-19 pandemic. On average, providers reported a 60% decrease in patient volume and a 55% decrease in revenue
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Increase Efficiencies in Supply Chain and Materials Management with Automation

Supply chain and procurement departments are strained, not only on procurement, but by the additional human resources necessary to physically place orders, check inventories, and manage critically needed materials. Our client hospitals have found success in navigating these COVID-19 challenges by using automation in materials management and supply chain. Automating tasks normally handled by staff
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Driving the Future of Digital Health

We’ve learned a lot of lessons through this pandemic. We are still learning. But one thing is certain: we’ve made great strides in digital health. We’ve adapted to the constraints posed by embracing technology and realizing that we could actually thrive in times of uncertainty, in ways we never imagined. We Worked from HomeThe work
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Leveraging Automation in Healthcare

Leveraging automation in healthcare has proven to deliver real benefits. The Deloitte Global RPA Survey found that “53% of respondents have already started their RPA journey. This is expected to increase to 72% in the next two years.” Leaders are no longer debating the benefits of digital health. It is the right tool to fight
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What Can “We” Do Better in Healthcare?

We recently had an opportunity to sit down with Don Seamons, from the Healthcare Solutions Project, and discuss ways in which the “collective we” can improve in the healthcare system. Now more than ever, we need products that work for end users and allow them to efficiently and effectively care for patients. However, there’s a
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Automation Makes Population Health Management Scalable and Sustainable

The use of automation to replace manually laborious tasks that are better done by machines saves time, and allows clinicians to devote more time to higher-value roles, such as patient interaction. Identifying patient challenges is the foundation of care coordination. Multiple organizations use paper or EHR-based assessments to pinpoint social determinants of health and communicate
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Automation is a Key Defense to Mitigate Losses in Healthcare

Playing defense is key to hospitals and provider organizations remaining financially healthy, according to the American Medical Association. A recent survey from the Medical Group Management Association (MGMA), on the financial impact on medical practices, found that physician practice revenue has been cut in half during this unprecedented public health crisis. In addition, a “majority
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Automating Population Health Data Initiatives

The inherent value of a population health perspective is the ability to facilitate increased knowledge across multiple measures that can help a clinician understand or predict health outcomes. This includes looking at data inputs such as chronic conditions and treatment plans, and adding in a multitude of possible risk factors that may impede health in
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Tracking Lost Productivity During COVID-19

Managing disruptions to people and productivity caused by the coronavirus is not an easy task. It’s likely that your team is adapting to temporary COVID-19 working conditions, even if that means sharing a kitchen table with a spouse, kids, and pets. Whether working remotely or social distancing, the danger of rapid declines in productivity, morale,
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Why We Began a Daily “Crisis Series” on Social Channels

Recently, we began a “daily crisis” series of posts on our social channels to help people navigate this “new normal.” An integral part of our daily conversations revolve around social distancing, working remotely, sheltering in place, and staying home. The subject matter we are confronting makes it even more critical that organizational leadership address one
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Boston WorkStation Automates COVID-19 Lab Result Reporting Required by HHS

Today we are facing a global crisis. It’s time to leverage the power of technology resources. Boston WorkStation’s lab reporting automation platform was built for this. A letter was sent to all hospitals Sunday requesting that they report their COVID-19 testing data to HHS on a daily basis. This applies to hospitals with in-house labs.
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How Technology and Data Science Are Used to Fight a Pandemic

In a global pandemic such as COVID-19, technology, artificial intelligence, and data science have become critical allies in helping societies deal effectively with ramifications of an outbreak. There are smart devices that help diagnose fevers in communities, antimicrobial textiles that help destroy bacteria on hospital gowns and scrubs, drones and chatbots to help with delivery
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Transforming the Health System with Automation – Where to Start in 2020

Healthcare is always in need of help. We thought EHR was going to be a panacea for record keeping, and in many ways it was an excellent concept, yet one fraught with workflow inefficiencies and alerts that made no sense to clinical users. Next came HIE, also a great concept. Having access to relevant, up-to-date
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Zeroing In On Claim Denials with RPA

Hospital leaders understand that it’s difficult to get claims out the door in the revenue cycle, but especially difficult to prevent claim denials. The complexity of revenue cycle management makes it hard for providers and healthcare organizations to identify the root causes beforehand. It’s a time consuming, administrative burden that is made easier with Robotic
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Gaining Support from the C-Suite for Revenue Cycle Optimization

Gaining support from the C-Suite is the first step in optimizing revenue cycle management systems, services, and resources. Revenue cycle leadership should prepare to align the strategic needs of the organization with revenue cycle goals and proposed changes. Gaining buy-in from the C-Suite requires information that illustrates why change is needed, and where gaps can
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Providing a Digital Workforce for Revenue Cycle Optimization

In today’s value-based healthcare environment, there are gaps that inhibit hospitals and health systems from efficiently managing the revenue cycle. Information often lives in disparate data silos like patient kiosks, the EHR, legacy practice management systems, payor websites, and clearinghouses that may not communicate well, or even at all. Better management of the claims process
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