Revenue Cycle Management (RCM)

Doubling Down on a Digital Strategy

One thing we learned from our response to #COVID19: now is the time to embrace digital health initiatives. The pandemic accelerated our need for remote services, yet highlighted our inability to keep up with the challenges posed. Digital health isn’t new, it’s simply been placed in a sharper focus. How Do We Embrace the Shift
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Are You a Data-Driven CFO?

Today’s technology-driven world is continually generating data, creating both opportunities and challenges. Healthcare CFOs face increased pressure to analyze the data, connect the dots, and identify patterns that will optimize a company’s growth while keeping its costs in check. Navigating continuity through unpredictable times is a difficult task right now. With the right automation strategy,
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Expanding Telehealth Capabilities During the COVID-19 Crisis

Automating the Lab Order Entry Process in Telehealth CASE STUDY | TELESCOPE HEALTH Organization: Telescope HealthLocation: Jacksonville, FLGoals: Increase efficiency, reduce errors, align to provider workflowsResults: Improved accuracy, reduced data entry process by 85%, reduced error rates by 70%, reduced manual labor by 4 FTEs Telescope Health, a telemedicine provider in Northeast Florida, chose Boston
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Empowering Revenue Cycle Health, Limiting Operational Fallout

Hospitals and health systems are scrambling to overcome unprecedented clinical and revenue cycle disruptions. According to an April 14th study by the MGMA, 97% of medical provider organizations have experienced a negative financial impact related to the COVID-19 pandemic. On average, providers reported a 60% decrease in patient volume and a 55% decrease in revenue
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How Technology and Data Science Are Used to Fight a Pandemic

In a global pandemic such as COVID-19, technology, artificial intelligence, and data science have become critical allies in helping societies deal effectively with ramifications of an outbreak. There are smart devices that help diagnose fevers in communities, antimicrobial textiles that help destroy bacteria on hospital gowns and scrubs, drones and chatbots to help with delivery
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Transforming the Health System with Automation – Where to Start in 2020

Healthcare is always in need of help. We thought EHR was going to be a panacea for record keeping, and in many ways it was an excellent concept, yet one fraught with workflow inefficiencies and alerts that made no sense to clinical users. Next came HIE, also a great concept. Having access to relevant, up-to-date
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Zeroing In On Claim Denials with RPA

Hospital leaders understand that it’s difficult to get claims out the door in the revenue cycle, but especially difficult to prevent claim denials. The complexity of revenue cycle management makes it hard for providers and healthcare organizations to identify the root causes beforehand. It’s a time consuming, administrative burden that is made easier with Robotic
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Gaining Support from the C-Suite for Revenue Cycle Optimization

Gaining support from the C-Suite is the first step in optimizing revenue cycle management systems, services, and resources. Revenue cycle leadership should prepare to align the strategic needs of the organization with revenue cycle goals and proposed changes. Gaining buy-in from the C-Suite requires information that illustrates why change is needed, and where gaps can
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Providing a Digital Workforce for Revenue Cycle Optimization

In today’s value-based healthcare environment, there are gaps that inhibit hospitals and health systems from efficiently managing the revenue cycle. Information often lives in disparate data silos like patient kiosks, the EHR, legacy practice management systems, payor websites, and clearinghouses that may not communicate well, or even at all. Better management of the claims process
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Build the Business Case for a Digital Workforce in Revenue Cycle

By adding a “digital workforce” to the revenue cycle, healthcare organizations are empowered to organize, streamline, and accelerate processes to improve accuracy, shorten reimbursement timeframes, and minimize inconsistencies. A key element to revenue cycle digitization is the strategic application of automation. By automating process tasks, revenue cycle managers can eliminate errors and tackle the most
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Why You Need Healthcare Automation for Revenue Cycle Health

Automating mundane business practices allows health systems to focus on improving revenue cycle health. The use of an AI-driven digital workforce consists of process automation, cognitive automation, and built-in reporting capabilities. It doesn’t require a robot, but it does offload manual redundancies like checking payor websites, making sure data is filled accurately, or increasing the
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Healthcare Automation Technology Trends in 2020

As we approach 2020, it’s time to head to the crystal ball and predict the biggest healthcare automation technology trends for the coming year. Not surprisingly, 2020 will continue to focus on digital transformation. For patients, this means a greater focus on prevention, quality, and access, while for providers it translates to improvements in technology
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The Benefits of Automation in Healthcare

Three out of four health systems and hospitals cite efficiency as one of the top financial issues when trying to cut waste and improve overall performance. Healthcare organizations have not fully realized the benefits of automation. Those who have implemented automation solutions have seen marked reductions in cost and overall improvements in productivity. Revenue Cycle
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Automating the Prior Authorization Process to Reduce Time, Eliminate Inaccuracies, and Save Money

Hospitals and physician offices are forced to use a tedious and inefficient referral authorization process. Because of the number of different payers and plans in any market, there are multiple portals with varying requirements for revenue cycle operations. An obstacle to accuracy is information residing in multiple systems, making it difficult to reconcile or link
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Boston Software Systems Develops Healthcare RPA Patient Payment Solution for One of the Nation’s Oldest Hospitals

October 13, 2017 Boston Software Systems, the High-Performance Leader in Healthcare RPA, is working with one of the oldest hospitals in the nation to develop a patient payment management initiative built with our robotic process automation (RPA) products. In operation for over 150 years, it is now part of a provider / payer system that
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New On-Demand Podcasts Address Healthcare EHR Migration & Optimization Issues

June 28, 2016 BOSTON, Mass. – Boston Software Systems®, the leader in healthcare automation and migration platform technology, today announced the launch of a new podcast series to provide busy healthcare professionals with on-demand access to conversations with their peers. The podcast series features industry professionals sharing how data entry automation helped them meet a
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