Revenue Cycle Management (RCM)

How Automation Helps Minimize Workflow Challenges During the COVID-19 Vaccine Rollout

As hospitals and health systems ramp up COVID-19 inoculations, the challenges surrounding them are complex. At Boston Software Systems, we are simplifying the vaccine rollout process for our client hospitals, health systems, and technology partners by automating many of the tasks associated with the vaccine rollout. These are the most frequent automations we are working
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Boston Software Systems Latest Release, BWS20, Debuts in the Amazon Web Services (AWS) Cloud

An increasing number of businesses are moving to the cloud, including businesses looking to take advantage of Robotic Process Automation (RPA). Boston Software Systems, the global leader in healthcare-specific RPA solutions, announced this week that its latest product offering, Boston WorkStation 20 (BWS20), is now available in the Amazon Web Services (AWS) Marketplace. The AWS
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RPA is a Key Component of Healthcare’s Digital Transformation

The RPA software market will total $2.9 billion in 2021, according to Forrester. RPA is a hot topic this year, accentuated by the ramifications of COVID-19. Hospitals and health systems are looking for automation tools that can be deployed quickly and easily as part of their digital strategy, without interruption to the larger IT infrastructure.
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Revenue Cycle Challenges: Make Automation a Key Ally in 2021

2020 highlighted existing administrative hurdles and operational speed bumps across the healthcare industry. Normal challenges in the revenue cycle, like prior authorizations, claims processing, posting, and account adjudication, were magnified by reduced staffing, remote teams, and gaps in productivity. Many smaller practices and rural hospitals were not able to keep up with the demands of
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Did We Revamp Digital Health Collaboration During COVID-19?

Technology has unrealized potential to elicit powerful changes in healthcare. Breaking down barriers and coming together as a community benefits everyone, since we’re stronger as a group than we are as individuals. Was COVID-19 the “shot in the arm” we needed as a community, to work together toward the advancement of digital health? Collectively, as
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How Automation Improves Healthcare

Since the pandemic began, we’ve witnessed ways in which Robotic Process Automation (RPA) reduces gaps, increases organizational productivity, and streamlines operations. These are the driving reasons why many hospitals and health systems are embracing the benefits of RPA, and prioritizing it as a key aspect of their digital transformation. Here are a few areas to
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Making It Easier to Connect in Health IT

Connecting people, process, and workflow has always been a bit of a struggle for Health IT. OK, it’s been a big struggle. Over the years, we’ve made “limited” strides in terms of interoperability. It has not been fast, it has never been easy, and we continue to deal with the lack of connectivity on a
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Bridging the Gaps Between Healthcare Effectiveness and Cost-Efficiency

We talk a lot about the gaps in healthcare: the inefficiencies between systems and silos, people, and processes, that make it more difficult than it should be to get things done. Never has healthcare efficiency been more important. The key to operating during these lean times is to pair technology solutions with a business model
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Key Points to Consider Before Implementing RPA in Healthcare

Healthcare has been challenging the last six months. We’ve taken on the need for a new model of care delivery to reach a broader patient population with less risk of exposure. According to a report by McKinsey, telehealth providers have rapidly scaled offerings and are seeing 50 to 175 times the number of patients via
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RPA Improves the Healthcare Experience, Providing a Quick ROI

Healthcare has been challenging the last six months. We’ve taken on the need for a new model of care delivery to reach a broader patient population with less risk of exposure. According to a report by McKinsey, telehealth providers have rapidly scaled offerings and are seeing 50 to 175 times the number of patients via
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Is RPA the Missing Piece in Healthcare?

We hosted the #HITsm chat today, exploring the topic of Robotic Process Automation (RPA) in healthcare. In examples ranging from EHR data migration to revenue cycle management tasks, telehealth, and more. RPA is helping hospitals, health systems, and technology partners keep up with increased demand, ever-changing regulations, and the challenge of uncertainty in today’s healthcare
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Will We Sustain the Gains in Digital Health?

We are in a better position for dealing with COVID-19 now than we were in March. We’ve seen telemedicine evolve to its rightful place in healthcare and reimbursement parity is being considered nationally. We found out that we could work from home, even in areas and departments that never considered doing this pre-pandemic. And we
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Improve the Health of Your Revenue Cycle – With Workflow Automation

Hospitals and health systems depend on the lifeblood of the revenue cycle to stay afloat. Both success and failure depend upon how well health system administrators manage billing, coding, prior authorizations, payment processing, claims, denial management, and collections. Optimizing the revenue cycle can be a challenge in the best of times. The financial and operational
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Automate Reporting, Reduce Chaos

The White House confirmed Wednesday that it has ordered hospitals to send data on COVID-19 patients straight to the Department of Health and Human Services (HHS), instead of the Centers for Disease Control and Prevention (CDC). Under the current system, about 25,000 medical centers report their information each day to the CDC. The changes mean
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What is RPA and Why Does My Healthcare Organization Need It?

Robotic Process Automation, or RPA, is the term used for software or services combined with rule-based processes, reducing or eliminating repetitive tasks that are normally handled by humans. KPMG estimates the global IT robotic process automation market (RPA) is expected to be worth $5 billion this year. That’s because RPA is capable of driving significant
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Driving Down Claim Denials With a Digital Workforce

Manual errors and oversights, many beginning at the front desk, cause claims to be denied. According to a recent Black Book study, “33% of denied claims stem from inaccurate patient identification or information, costing the nation’s healthcare system $6 billion annually, or $1.5 million, on average, per hospital each year.” Data integrity is an important
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