Today’s consumers expect a lot from brands. The customer experience (CX) involves everything from the level of service a company provides to the usability and support of its products. It deepens with the “handoff” between sales and support, and carries the weight of the brand’s success, by building deeper connections, greater value and continued loyalty.
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There is no one-size-fits-all approach in healthcare. There are many challenges, roadblocks, and ever-changing conditions. This was especially evident in the last year as we worked to support people and improve healthcare processes throughout the COVID-19 pandemic. As we position CIOs and other HealthIT executives for continued challenges in 2022, we look at trends and
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Hospitals aren’t expecting a return to normal anytime soon. According to the 2022 report by Kaufman Hall, 20% of hospital executives surveyed said they were “extremely concerned” about their financial viability until an effective vaccine or treatment is available, and another 50% said they were “moderately concerned.” Approximately 1 in 3 physicians, APPs, and nurses
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December 10, 2021 Hosts: @EMRAnswers and @bossoft As we enter the 2021 holiday season, healthcare leaders continue to anticipate the challenges and opportunities that continue to emerge as a result of the COVID-19 pandemic. Healthcare was hit hard in 2020. C-Suite executives say they expect the COVID-19 crisis to be one of the biggest opportunities
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The Biden Administration is requiring all staff who work at healthcare facilities to be vaccinated against COVID-19 by January 4th, 2022. This emergency order, issued by the Centers for Medicare and Medicaid Services (CMS) in an effort to protect those healthcare workers and staff on the front lines of the pandemic, is currently on hold
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A record-high of 4.4 million people, or 3% of workers, quit their jobs in September according to the Labor Department’s latest Job Openings and Labor Turnover survey. Hires and total separations were at 6.5 million and 6.2 million, respectively. Automation tools have proven successful for healthcare organizations looking to alleviate administrative burdens, mitigate turnovers, speed
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The support you offer your customers – before and after they use your products or services – is what helps them to have an enjoyable, usable, and long-term experience with you. It’s more than just providing answers, it’s an important part of the promise you make as a brand, and the top priority in creating
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2020 was a difficult year for hospitals. Losses due to the pandemic were projected to be at least $323.1 billion in the US. In addition, over three dozen hospitals closed their doors due to fluctuating volumes. And it’s not just hospitals that have been affected. Providers of all kinds — from primary care physicians and
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What is Process Automation? Process automation, also known as digital transformation, is the technology-enabled automation of complex business processes. It accelerates the accuracy and speed of tasks by routing information to the right person, at the right time, through user-defined rules and actions. When processes are automated, they require less human involvement which translates to
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