Healthcare Automation

COVID-19 Booster Shots Create Headaches For Healthcare System

The Food and Drug Administration (FDA) approved the first COVID-19 vaccine on Monday August 23rd. The first vaccine to get FDA approval is the Pfizer-BioNTech COVID-19 Vaccine, marketed as Comirnaty. It is expected that FDA approval of the Moderna vaccine will follow. The FDA authorized booster shots for immunocompromised patients across the U.S. on August
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Customer Experience: The New IT Imperative

As a leader in healthcare, you need to find a way to deliver timely, flexible IT services with the agility of the cloud, yet without the complexity. A great customer experience (CX) occurs when you co-create value with consumers and deliver more than is expected. Leadership, including CIOs, were previously focused solely on the product
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Going to HIMSS21? Here’s What You Need to Know

HIMSS21 kicks off next week in Las Vegas. This much anticipated event, the industry’s largest, was rescheduled from March and is the first and largest on-site healthcare conference since the beginning of the pandemic. It’s everyone’s favorite healthcare and IT conference, and in past years included over 43,000 attendees. This year, a little over 700
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How Healthcare Automation Builds Post-Pandemic Business Continuity

The COVID-19 pandemic placed additional pressure on CIOs to accelerate their digital transformation efforts. The unparalleled demand for services, facilities, staffing, and public health tracking created chaos in healthcare. Critical areas of focus like telemedicine, lab testing, and revenue cycle management required efficient processes be implemented at warp speed. There were no longer continued discussions
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Reducing The Barriers To Interoperability

Interoperability is certainly not a new topic. It is a predominant theme at #HIMSS21, and has been a term of engagement in healthcare for over 20 years. To better understand the impact of data interoperability, Google Cloud recently commissioned The Harris Poll to survey more than 300 physicians across the U.S. Nearly all (95%) of
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Executive Order Tackles Healthcare Price, Transparency, and Competition

Lack of competition is a key reason for President Biden’s executive order, “Promoting Competition in the American Economy.” The proposed order tackles four key areas where a lack of competition in healthcare increases prices and reduces access to quality care: prescription drug costs, hospital consolidation, health insurance choice, and hearing aid access. Among other things,
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Streamlining the Process of Prior Authorizations in Healthcare

From the moment data is entered electronically into a patient chart, the prior authorization process begins. For care to be obtained, prior authorizations have to be identified and submitted with the right codes, approvals, and follow-up. The majority of health plan denials are attributable to prior authorizations, eligibility, and medical necessity rules. Currently, hospitals and
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Addressing Burnout by Optimizing Healthcare Processes

The Washington Post-Kaiser Family Foundation polled frontline workers in April 2021 and revealed, ”3 out of 10 healthcare workers are thinking of changing professions.” While this may sound surprising, it makes total sense. Nearly half (49%) of healthcare workers reported they had suffered burnout in 2020, while 43% reported feelings of work overload. And it’s
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Artificial Intelligence (AI) is Not Ready for Prime Time in Healthcare, Yet

Sometimes we read what others are saying and, because we want it to be true, we imagine it is true. It’s important to break down false promises and inaccurate information about Artificial Intelligence (AI). Healthcare has not even begun to realize the potential of AI, as we are merely at the infancy stages of applying
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Key Strategies to Improve Revenue Cycle Processes in 2021

2020 was an especially difficult year for most rural hospitals and health systems, who lost an estimated 70 percent of their income due to delayed and deferred visits and procedures. Although billing and claims might seem like a pretty linear process, there are detours and bumps that challenge even the best revenue cycle management teams.
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A Decades-Long History in RPA

Robotic Process Automation (RPA) has a decades-long history. Screen scraping started during the early days of the Internet to help users extract data from the web. It referred to the practice of reading text data from a computer display terminal’s screen. Simple scenarios involved automation navigating through a series of steps in an application using
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Uninsured Patients HRSA Claims Reimbursement for COVID-19 Testing, Treatment, and Vaccine Administration

As part of the Cares Act legislation, The Department of Health and Human Services (HHS), will provide claims reimbursement to health care providers for testing, treatment, and vaccine administration to the uninsured patient population. More than $5.6 billion dollars have been paid to date and over 238,000 health care providers have enrolled in the program.
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Unlocking Patient Access: The Cures Act Information Blocking Provisions

On April 5th, 2021, the National Coordinator for Health Information Technology (ONC) finalized the Cures Act’s information blocking provisions. These new rules focus on data exchange and patient information blocking. The Department of Health and Human Services (HHS) states: “Putting patients in charge of their health records is a key piece of patient control in
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Staying On Track with Digital Initiatives

This has been one tough year for healthcare, and like other parts of life, progress isn’t always linear. What we find more valuable than simply acknowledging the outcome of progress is in recognizing the value of the experience itself. And this applies well to digital technology. We Embraced Digital Technology We made great strides in
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Prior Authorizations’ Impact on Healthcare

A survey conducted by the American Medical Association (AMA) discussed the impact of prior authorizations on patient care. Out of a sampling of 1,000 physicians, one-third of the respondents stated they have a dedicated staff who work on prior authorizations approximately two business days, or 14 hours, each week with 86% of the physicians surveyed
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Applying The Lessons of Digital Technology in a Post-Pandemic World

Automation has proven to be a digital ally in hospitals and health systems over the last year. The trends around Robotic Process Automation (RPA) were accelerated during the pandemic, and there is no reason to believe the surge in adoption will slow down. Hospital and health system CEOs are leading their organizations by implementing tools
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