Health IT Solutions

Improving the Customer Experience in 2022

Today’s consumers expect a lot from brands. The customer experience (CX) involves everything from the level of service a company provides to the usability and support of its products. It deepens with the “handoff” between sales and support, and carries the weight of the brand’s success, by building deeper connections, greater value and continued loyalty.
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Top Healthcare Technology Trends for 2022

There is no one-size-fits-all approach in healthcare. There are many challenges, roadblocks, and ever-changing conditions. This was especially evident in the last year as we worked to support people and improve healthcare processes throughout the COVID-19 pandemic. As we position CIOs and other HealthIT executives for continued challenges in 2022, we look at trends and
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Will Healthcare Recover in 2022?

Hospitals aren’t expecting a return to normal anytime soon. According to the 2022 report by Kaufman Hall, 20% of hospital executives surveyed said they were “extremely concerned” about their financial viability until an effective vaccine or treatment is available, and another 50% said they were “moderately concerned.” Approximately 1 in 3 physicians, APPs, and nurses
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HITsm Holiday Chat: Healthcare IT Holiday Wish List

December 10, 2021 Hosts: @EMRAnswers and @bossoft As we enter the 2021 holiday season, healthcare leaders continue to anticipate the challenges and opportunities that continue to emerge as a result of the COVID-19 pandemic. Healthcare was hit hard in 2020. C-Suite executives say they expect the COVID-19 crisis to be one of the biggest opportunities
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CMS Requires COVID-19 Vaccines for Healthcare Staff by January 4th

The Biden Administration is requiring all staff who work at healthcare facilities to be vaccinated against COVID-19 by January 4th, 2022. This emergency order, issued by the Centers for Medicare and Medicaid Services (CMS) in an effort to protect those healthcare workers and staff on the front lines of the pandemic, is currently on hold
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The Great Resignation Affects Healthcare

A record-high of 4.4 million people, or 3% of workers, quit their jobs in September according to the Labor Department’s latest Job Openings and Labor Turnover survey. Hires and total separations were at 6.5 million and 6.2 million, respectively. Automation tools have proven successful for healthcare organizations looking to alleviate administrative burdens, mitigate turnovers, speed
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Customer Service = Everything

The support you offer your customers – before and after they use your products or services – is what helps them to have an enjoyable, usable, and long-term experience with you. It’s more than just providing answers, it’s an important part of the promise you make as a brand, and the top priority in creating
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Is RPA the Future of Revenue Sustainability?

2020 was a difficult year for hospitals. Losses due to the pandemic were projected to be at least $323.1 billion in the US. In addition, over three dozen hospitals closed their doors due to fluctuating volumes. And it’s not just hospitals that have been affected. Providers of all kinds — from primary care physicians and
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5 Benefits of Process Automation In Healthcare

What is Process Automation? Process automation, also known as digital transformation, is the technology-enabled automation of complex business processes. It accelerates the accuracy and speed of tasks by routing information to the right person, at the right time, through user-defined rules and actions. When processes are automated, they require less human involvement which translates to
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Why Business Process Automation Is Essential For The Healthcare Sector

Business process automation has proven to be imperative for the healthcare ecosystem, improving business functions, speeding data migrations, and empowering human teams by streamlining repetitive, tedious tasks. What Does Business Process Automation Look Like in Healthcare? The goal of automation is not to replace healthcare staff, but rather to augment the human workforce and enable
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Connecting the Dots in Revenue Cycle Management

Healthcare revenue cycle is the heartbeat of hospitals, provider organizations, and health systems. The revenue cycle processes, tracks, and collects for services rendered to patients. As medical billing becomes more complex, and rules and regulations keep constantly shifting, it is no longer just a simple business office transaction. The revenue cycle touches everything from schedules
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Streamlining the Process for Relief Funds

The Biden-Harris Administration made $25.5 billion in new funding available for healthcare providers affected by the COVID-19 pandemic. HHS announced availability of the funding, which includes: $8.5 billion in American Rescue Plan (ARP) resources for providers who serve rural Medicaid, Children’s Health Insurance Program (CHIP), or Medicare patients An additional $17 billion for Provider Relief
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Automation Helps Hospitals Survive Narrowing Margins During the Pandemic

Due to the complexity of the pandemic, more than a third of US hospitals are estimated to maintain negative operating margins through the end of 2021 as overall expenses continue to be higher than pre-pandemic levels, according to a recent report prepared by Kaufman, Hall & Associates. In the face of mounting pressures, health systems
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Getting Started With RPA: Have a Plan

Robotic Process Automation (RPA) is one of the best tools for automating repetitive tasks, but in order to gain the greatest benefit from an RPA initiative you must plan thoroughly, deploy correctly, and know exactly how to align the project with your existing infrastructure. It’s All About The Change Change management is one of the
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Bridging Data Gaps in COVID-19 Reporting and Tracking

Data compiled by the Centers for Disease Control and Prevention (CDC) show that the Delta variant is the most dominant COVID-19 strain. Eighteen months into the pandemic, there are at least twenty states that are still having difficulties filling the data gaps in reporting and tracking information. States track diseases in different ways, and most
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RPA Addresses Staffing Shortages in a Post-COVID Era

Many healthcare organizations are currently experiencing talent shortages as a new wave of the pandemic continues to unfold. This crisis makes it extremely difficult to staff while continuing to maintain normal business practices. According to a recent report by McKinsey, 22% of nurses indicated they may leave their current position within the next year. In
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