Customer Service

Why RPA is (Still) a Game Changer in the Post-COVID Era

COVID-19 challenged healthcare systems around the globe with massive disruption, quickly escalating the need for social distancing, virtual patient appointments, and added efficiencies. Critical areas of focus like telemedicine, lab testing, and revenue cycle management required efficient processes to be implemented at warp speed. CIOs quickly realized that more efficient capabilities were the key to
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Discover 5 Powerful Benefits of RPA in Healthcare

COVID-19 has changed how many organizations and their IT departments function. Yet, reduced cost and greater efficiencies are not the only reasons to add Robotic Process Automation (RPA) to the #digitaltransformation stack. During today’s global challenges, it’s become imperative to reduce burnout, and improve the tools we have to combat the effects of the COVID-19
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Make Healthcare Work Smarter

A recent report by the American Hospital Association, highlighted the pressures faced by hospitals and health systems. During the recent surges, hospitals saw the number of COVID-19 infected patients rise while other patient volumes fell. This drove up expenses and added significant financial pressure to already overwhelmed organizations. Most of the nation’s hospitals were operating
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Simplify Claims Complexities with Automation

There is a lot of buzz in the healthcare system about the benefits of Robotic Process Automation (RPA). Hospitals and healthcare organizations have a dizzying array of daily tasks to coordinate in order to get paid. The issue comes down to people, process, and technology. A lot of vendors are touting Artificial Intelligence (AI) as
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Moving Beyond Buzzwords in Healthcare

There are a lot of buzzwords in healthcare. From slick marketing copy to conferences, zoom sessions and everyday conversations, we toss around buzzwords to mean a myriad of different things, sometimes left to the interpretation (or imagination) of the reader. The healthcare landscape is a mystifying maze for purchasers and consumers disoriented by a lack
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Keep Your Focus on the Customer

The value of Robotic Process Automation (RPA) in healthcare is in helping people get more done with less. Hospitals and provider organizations are using RPA ‘bots’ to access files, organize and complete forms, submit claims and reports, and eliminate the administrative burden of manual data entry tasks. But, after the ink is dry on the
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Lessons from HIMSS22

This week in Orlando was a time to reconnect and gather with friends to “Reimagine Health” at HIMSS22. According to a HIMSS spokesperson, the total estimated attendance for HIMSS22 is roughly 28,000, including both onsite and virtual registration. The main value of the conference this week was in gathering together, meeting friends in person, and
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HIMSS 22: Reimagine Health

The theme of HIMSS22 this year in Orlando is, “Reimagine Health,” and we cannot think of a more appropriate theme for gathering together after two plus years of being apart. It’s a time to ‘reimagine’ health, healthcare delivery, health equity, and our need to strengthen global preparedness and response to COVID-19 and future epidemics. As
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Powering Digital Transformation in the  Revenue Cycle

Automation technologies in healthcare are changing the way people work, by powering completion of mundane, tedious tasks, allowing humans to focus on higher-priority items that require empathy, conversation, and communication. It’s not Artificial Intelligence (AI), but rather automation technologies like Robotic Process Automation (RPA), and Intelligent Automation (IA), that accelerate cash flow and positively impact
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Boston WorkStation Ranks 2nd in Best of KLAS 2022 Awards

KLAS Research released their annual “Best in KLAS 2022” report this week on Software and Services. The Best in KLAS designation is reserved for the software and services market segments that have the broadest operational and clinical impact on healthcare organizations. By working with thousands of healthcare executives and clinicians, KLAS gathers data on software,
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Unlock Greater Value in the Revenue Cycle

As the U.S. continues to battle the ravages of the COVID-19 pandemic, healthcare leaders are discovering automation is more than just a technology tool. Using automation at an enterprise level can lower costs, accelerate digital modernization, and reduce the risk of cybersecurity threats. There’s nowhere this comes into focus more than in healthcare. Automating mundane
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RPA Master Stories with Matt Hawkins, EVP Boston Software Systems

We were invited to participate in a LinkedIn live event this week called, “RPA Master Stories.” Hosted by Derek Gerber, SVP, at Explainify, RPA Master Stories is a collection of inspiring interviews with the leading experts in Robotic Process Automation (RPA) and Intelligent Automation (IA) technology. Guests share their automation experience, talk about the state-of-the-art
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The CIO’s Secret Weapon: Automation

Operational continuity in the age of COVID-19 has been difficult for healthcare CIOs. They have been tasked with implementing new technologies like telehealth, while maintaining the safety of their teams and shifting to a work from home environment. In order to prevent long-term disruption, CIOs expect a bigger emphasis on increasing operational efficiency in 2022
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Improving the Customer Experience in 2022

Today’s consumers expect a lot from brands. The customer experience (CX) involves everything from the level of service a company provides to the usability and support of its products. It deepens with the “handoff” between sales and support, and carries the weight of the brand’s success, by building deeper connections, greater value and continued loyalty.
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CMS Requires COVID-19 Vaccines for Healthcare Staff by January 4th

The Biden Administration is requiring all staff who work at healthcare facilities to be vaccinated against COVID-19 by January 4th, 2022. This emergency order, issued by the Centers for Medicare and Medicaid Services (CMS) in an effort to protect those healthcare workers and staff on the front lines of the pandemic, is currently on hold
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The Great Resignation Affects Healthcare

A record-high of 4.4 million people, or 3% of workers, quit their jobs in September according to the Labor Department’s latest Job Openings and Labor Turnover survey. Hires and total separations were at 6.5 million and 6.2 million, respectively. Automation tools have proven successful for healthcare organizations looking to alleviate administrative burdens, mitigate turnovers, speed
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