Customer Service

What Can We Expect From Healthcare in the Coming Year?

Healthcare is at an inflection point. Healthcare leaders must look for new ways to deliver efficient and secure care while continuing to adapt to the post-pandemic world. Labor costs and current clinical shortages are causing hospitals to operate with much smaller budgets. Many are easing the financial pain by having clinicians work at the top
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Empower Your Customers to Succeed with Technology

Technology touches nearly every aspect of our daily lives. Yet, powering the new automation age in healthcare requires more effort than merely choosing a vendor. Alongside every successful technology implementation there’s a need for human interaction. Customer success is created and sustained by training, support, and ongoing communication. To empower your customers and your business
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5 Healthcare Revenue Cycle Challenges and How to Overcome Them

Healthcare revenue cycle challenges exist at every stage of the healthcare journey, beginning with patient authorization and extending all the way through claims, billing, payment, and collections. Providers lose billions each year due to inefficient processes, the inability to collect on bills and claims, and the complicated, manual process of claims management. What are the
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RPA is an Important Aspect of Value-Based Healthcare

Centers for Medicare & Medicaid Services (CMS) states that value-based care is a healthcare delivery model in which healthcare payments are linked to improvements in patient outcomes. This methodology is supposed to increase patient satisfaction, lower costs, and improve healthcare delivery. But, the value-based care model has proven to be more difficult than originally thought.
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Insights From 35 Years of Healthcare RPA Success

Sara and Rich McNeil, the founders of Boston Software Systems, were no strangers to the Science and Technology field. Sara McNeil earned a BA in Chemistry at Mount Holyoke College, an MS in Medicinal Chemistry from Northeastern University, and an MBA from the Amos Tuck School at Dartmouth College. Rich McNeil was a nuclear engineer
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How to Create a Great User Experience (UX)

Steve Jobs said it best, “Some people think design means how it looks. But, if you dig deeper, it is really how it works.” The User Experience (UX) says everything about how your technology offering defines, connects, and cares for end users, the folks who actually use the product or application. The UX is subjective
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5 Key Ingredients for RPA Project Success

Robotic Process Automation (RPA) is being deployed by healthcare organizations to optimize and improve repetitive, manual processes. But, an RPA implementation is more than a technology project. At its core, it’s a business initiative. What does it take to create success? Here’s 5 key ingredients you’ll want to include. Define Your Objectives Sifting through a
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RPA Streamlines Revenue Cycle Operations

There are many benefits to automating processes in the healthcare revenue cycle. According to industry numbers by HFMA and MGMA, failure to accurately capture claim charges can result in a 50% loss in revenue. As healthcare financial leaders focus on recovery in a post-pandemic world, they are adding automation technology to revenue cycle processes to
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Why Leadership Matters in 2022

Leadership is at the core of every business. Great leaders make technology feel more human, giving both clients and employees what they need to be successful. In fact, speed, convenience, helpful employees, and friendly service matters to most consumers. The best way to bridge the isolation and disconnect of the healthcare digital age is simply
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Citizen Development is Not for Everyone

The phrase “Citizen development” is everywhere. Propelled by the proliferation of simple visual tools, it is advertised that basically anyone can create customer applications that previously required development skills and a deeper understanding of technology. Who Are Citizen Developers? According to Gartner, “A citizen developer is an employee who creates application capabilities for consumption by
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Connecting the Gaps in the Healthcare System Helps Everyone

The past three years have called attention to massive disorganization in our healthcare system. In an age when nearly everyone is connected digitally in one way or another, the healthcare industry is painfully lagging behind. From EHR implementation to supporting the operational architecture of systems and services, our goal at Boston Software Systems is to
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Automation and the Future of Work: Tackling Healthcare Staffing Challenges

Staffing shortages hit the healthcare industry particularly hard during the pandemic. As we continue to move forward and through additional workforce shortages, hospitals have been forced to halt or scale back critical services. The Great Resignation resulted in many hiring travel nurses, but the financial cost, especially for rural hospitals, was just not sustainable. As
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What is Digital Trust in Healthcare?

Digital trust is the confidence users have in the ability of people, technology, and processes to create a secure digital world. Companies who have demonstrated that they can provide a safe, secure, and reliable data experience, have a high level of digital trust. As digital transformations multiply, they form increasingly complex risks in healthcare organizations.
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Top of Mind Issues Affecting Healthcare CIOs

Healthcare CIOs have spent the last several years coming up with new solutions at warp speed while also dealing with staffing shortages, cybersecurity, new work environments, and ongoing financial struggles. There’s no doubt that teams are experiencing burnout from the demands of employees, leadership, stakeholders, and the speed of digital transformation efforts. COVID-19 is far
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5 Reasons to Use RPA in the Healthcare Revenue Cycle

The impact of COVID-19 is still being felt in healthcare. Coupled with the Great Resignation, hospitals and healthcare organizations are stretched thinner than ever. The American Hospital Association (AHA) stated in a recent analysis that there will be a shortage of up to 3.2 million healthcare workers by 2026. Technologies like Robotic Process Automation (RPA)
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What Determines Vendor Success in Healthcare?

Every salesperson in the Health IT industry can put together a good PowerPoint deck. They can talk a good talk, and many times close the deal based on ads, marketing budgets, or VC dollars. But, what factors determine a vendor’s long-term success? Culture We’ve all heard the phrase, “Culture eats strategy for breakfast.” This means
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