Claim Denials

Addressing Workflow Challenges in Healthcare

Workforce shortages are a major challenge for healthcare systems of all sizes. In order to address staffing shortages, many hospitals and health systems are turning to workflow automation. Workflow automation improves efficiency, reduces costs, and improves the human experience. There are a number of ways that Boston WorkStation can be used to address workforce shortages.
Read more

Automating Claims Status Checks: The Ticket to Accelerated Reimbursement

A healthcare claim status inquiry and response transaction is the communication between a provider and a payer about a healthcare claim. The payer goes through a procedure to check the claim requests for adequate information, validation, justification, and authenticity. At the end of this process, the insurance company may reimburse the money to the healthcare
Read more

How Smart Automation Can Solve The Workforce Challenges in Healthcare

The following interview is abbreviated and can be read in its entirety at Future of Health Tech. Can You Tell Our Audience About Yourself? Hi, I’m Matt Hawkins, Executive VP of Global Sales and Strategy at Boston Software Systems. I love helping healthcare organizations improve inefficiencies and “gaps” in patient care and administrative processes. “As
Read more

Robotic Process Automation: 4 Key Factors for a Successful Project

Robotic Process Automation (RPA) is a digital ally to optimize workflows, boost revenue cycle margins, and bridge the gaps between disparate systems in healthcare. If you’re looking to begin an RPA project, be sure to include the following four factors for long-term success. Involve Key Stakeholders In a year of workforce shortages, increased staffing and
Read more

In The Midst of Layoffs, Labor Shortages, and a Possible Recession, Automation Allows You to Emerge Stronger

With so much talk about an upcoming recession, it’s important for healthcare organizations to keep a close eye on cost, often delaying some projects to see how financial areas stabilize. Yet, embracing automation during difficult times can actually allow your organization to do more with less, and become more resilient than ever. Let’s take a
Read more

Transforming Healthcare with Simplicity

Most of us read (and love) the Dilbert cartoons. Scott Adams captures classic workplace inefficiency so masterfully. There’s one that comes to mind, about keeping things simple. It goes like this: Dilbert: “The secret to success is to keep things simple.” Alice: “Do you mean simple in the absolute sense or relative to the alternatives?”
Read more

Automation Provides a Rapid ROI to Common Healthcare Finance Processes

Robotic Process Automation (RPA) empowers healthcare organizations by enabling them to scale common finance initiatives with a proven ROI and minimum investment. There’s no wonder that growing numbers of Chief Financial Officers (CFOs) are automating financial processes. This allows finance teams to refocus time and energy on tasks that require human intervention, while offloading mind-numbing,
Read more

Reduce Healthcare’s Pain Points in 2023

Healthcare organizations are stretched to the limit from illness, stress, burnout, and staffing shortages. The current situation is impeding our ability to provide quality care, by increasing long hours amidst continued staffing shortages. COVID-19 is not over, and as hospitals and health systems scramble to take care of increasing workloads with less people, burnout, anxiety,
Read more

What Can We Expect From Healthcare in the Coming Year?

Healthcare is at an inflection point. Healthcare leaders must look for new ways to deliver efficient and secure care while continuing to adapt to the post-pandemic world. Labor costs and current clinical shortages are causing hospitals to operate with much smaller budgets. Many are easing the financial pain by having clinicians work at the top
Read more

Empower Your Customers to Succeed with Technology

Technology touches nearly every aspect of our daily lives. Yet, powering the new automation age in healthcare requires more effort than merely choosing a vendor. Alongside every successful technology implementation there’s a need for human interaction. Customer success is created and sustained by training, support, and ongoing communication. To empower your customers and your business
Read more

5 Healthcare Revenue Cycle Challenges and How to Overcome Them

Healthcare revenue cycle challenges exist at every stage of the healthcare journey, beginning with patient authorization and extending all the way through claims, billing, payment, and collections. Providers lose billions each year due to inefficient processes, the inability to collect on bills and claims, and the complicated, manual process of claims management. What are the
Read more

RPA is an Important Aspect of Value-Based Healthcare

Centers for Medicare & Medicaid Services (CMS) states that value-based care is a healthcare delivery model in which healthcare payments are linked to improvements in patient outcomes. This methodology is supposed to increase patient satisfaction, lower costs, and improve healthcare delivery. But, the value-based care model has proven to be more difficult than originally thought.
Read more

Insights From 35 Years of Healthcare RPA Success

Sara and Rich McNeil, the founders of Boston Software Systems, were no strangers to the Science and Technology field. Sara McNeil earned a BA in Chemistry at Mount Holyoke College, an MS in Medicinal Chemistry from Northeastern University, and an MBA from the Amos Tuck School at Dartmouth College. Rich McNeil was a nuclear engineer
Read more

How to Create a Great User Experience (UX)

Steve Jobs said it best, “Some people think design means how it looks. But, if you dig deeper, it is really how it works.” The User Experience (UX) says everything about how your technology offering defines, connects, and cares for end users, the folks who actually use the product or application. The UX is subjective
Read more

5 Key Ingredients for RPA Project Success

Robotic Process Automation (RPA) is being deployed by healthcare organizations to optimize and improve repetitive, manual processes. But, an RPA implementation is more than a technology project. At its core, it’s a business initiative. What does it take to create success? Here’s 5 key ingredients you’ll want to include. Define Your Objectives Sifting through a
Read more

RPA Streamlines Revenue Cycle Operations

There are many benefits to automating processes in the healthcare revenue cycle. According to industry numbers by HFMA and MGMA, failure to accurately capture claim charges can result in a 50% loss in revenue. As healthcare financial leaders focus on recovery in a post-pandemic world, they are adding automation technology to revenue cycle processes to
Read more

Ready to transform your healthcare operations?

Deploy your first bot in days and see measurable ROI within weeks.
Request demo