Clinician burnout is a growing concern, often linked to heavy administrative workloads. Smart automation can help by handling repetitive tasks such as scheduling, billing, and data entry, freeing administrative staff to focus on higher-value work that supports efficient operations and a better patient experience.

Solutions like LGI RPA (formerly Boston WorkStation) streamline workflows, improve accuracy, and enhance efficiency in areas such as claims management, EHR management and eligibility checks. The outcome is a lighter administrative burden and improved productivity.

How Can Smart Automation Help?

By streamlining administrative tasks like appointment scheduling, billing, onboarding, credentialing, and record keeping, administrative staff is free to focus on higher value priorities like enhancing the patient experience.. Smart automation can play a significant role in reducing burnout and improving mental health by alleviating some of the administrative and repetitive tasks that contribute to stress and exhaustion. Here are a few examples of how LGI RPA can help:

Streamlined Administrative Tasks

LGI RPA automates the manual, repetitive tasks that can weigh heavily on staff, such as appointment scheduling, lab result processing, and data migration between disparate systems. By reducing time spent on administrative work, healthcare staff can shift their focus from documentation to focus on higher-value work.

Efficient EHR Management

EHR systems can be significantly optimized with healthcare automation to sort and organize patient information, track updates, and assist in accurate data entry. This automation streamlines workflows and prevents the frustration caused by cumbersome interfaces, disparate data silos, and duplicate documentation. With LGI RPA, healthcare organizations can easily pull data from one system and complete the required documentation in another, without manual effort. This not only speeds up the entire workflow but also ensures that information is recorded accurately.1

Automated Eligibility Checks

LGI RPA streamlines eligibility verification with speed, accuracy, and efficiency. It logs into Medicare and Medicaid portals, searches for the patient by SSN, and captures eligibility and liability status, all in seconds.

The system prints and saves the documentation, compares current and previous eligibility statuses, and highlights any changes for easy review. Once reports are complete, LGI RPA automatically distributes them, reducing the workload of healthcare workers, improving productivity and saving time and effort for healthcare staff.

Enhanced Patient Workflow

Patient movement within hospitals can be chaotic. Automation can provide real-time clarity, tracking patients across departments like Emergency, Surgery, and Labs. Early adopters report smoother coordination, faster patient throughput, and improved satisfaction scores.

Reducing Repetition

Sadly, repetition is present in every health system. Every clinician and administrative staff routinely handles inquiries, claims, or follow-ups that can be handled by smart automation technology, reducing the need to duplicate time and effort. We see this a lot in revenue cycle systems which can have as many as 18 different portals to log into and retrieve information. Boston WorkStation cuts through the chaos, accessing the necessary information or connecting the data between two disparate systems, with no human toll.

Reduction in Repetitive Tasks

Repetition is common in every health system but it doesn’t have to be a burden. Robotic Process Automation can handle routine inquiries, claims and follow-ups, freeing clinicians and administrative staff to focus on higher-value work. In revenue cycle operations, where teams often navigate up to 18 different portals, LGI RPA can eliminate unnecessary steps and manual effort.

What Benefits Does Smart Automation Bring to Population Health?

Efficient data analysis plays a critical role in population health. Automation helps process large datasets quickly and accurately, identifying key trends in a fraction of the time it would take manually. With faster, more reliable insights, clinicians can make informed decisions without the administrative burden. Automation can help make clinicians’ workloads more manageable, giving them more time for patient interaction, self-care, and professional development.

Why Choose LGI RPA?

Experience matters in healthcare automation. Boston Software Systems, now part of the LGI Healthcare Solutions family, brings 35 years of expertise, delivering proven solutions with measurable ROI. Our solution, LGI RPA, enables healthcare staff to work smarter by eliminating barriers to connected care and giving them back valuable time to focus on patient care.

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References

1: Automation of Hospital Workflows Using International Standards: A Case Study with Imaging Exams. Pereira et al., Computer Methods & Programs in Biomedicine, Jun 2025 https://www.sciencedirect.com/science/article/pii/S0169260725001944